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Norwood Now - Winter 2016

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How we make a difference:
Jon’s story


Norwood van

It is my absolute pleasure to be able to help out.

How we make a difference:
Nicola’s Story


Nicola on the phone

Initially, Nicola needed more support, but now she knows how to deal with situations independently and uses her own initiative. She’s excellent when dealing with people on the phone and is a valued member of the team.