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Suzanne’s Story

From Carehome Administrator to Assistant to the Chief Executive


Suzanne sitting at her desk

Since starting at Norwood in 1992 Suzanne has held a variety of roles, her first being an Administrator within one of our registered care homes. However, it wasn’t long before she took up a position as Personal Assistant to the new Regional Manager, who was setting up the Redbridge Family Centre.

In 1997, the Centre moved onto the King Solomon High School site, and Suzanne became Assistant Family Centre Manager.  From there, she applied for the post of PA to the Chief Executive, and now works as the Executive Assistant to the Chief Executive.  She also support Norwood’s Chairman and Vice Chairman and is the contact for all Trustee matters. 

Since starting at Norwood, Suzanne has obtained a Certificate in Management from the University of East London, together with many other internal courses which have supported her work.

Suzanne commented: “I think the best part of my job is knowing that I’m doing something that makes a difference to someone else’s life, and my role has far exceeded any expectations I had before I started. I love seeing people grow. For example, many of the people I worked with originally, who were in registered care, have now moved on to more independent living and I can see a huge difference in their confidence and what they are achieving. My role continues to develop and this has been down to the generosity of the people I’ve worked for.”

I think the best part of my job is knowing that I’m doing something that makes a difference to someone else’s life, and my role has far exceeded any expectations I had before I started. I love seeing people grow.