We are delighted to announce that a Norwood residential care home in Harrow, has received an ‘Outstanding’ rating from the Care Quality Commission. Congratulations to Home Manager, Eugene, and his incredible team on receiving this well-deserved accolade.
The findings follow an inspection, which was conducted in August and September, in which its overall rating improved from good to outstanding, along with specific ratings for how responsive and well-led it is.
“People living there told us staff were kind and caring”
Aspects of the home lauded by inspectors included the use of assistive technology to enable the four current residents from the home’s seven-strong cohort who don’t communicate verbally to express their “needs, preferences and goals”, as well as making “sure people understood and could make informed choices about their care”.
Inspectors highlighted the emphasis on inclusivity, which involved “supporting people to be an integral and valued part of the local community”. Staff were also recognised for “supporting people to form healthy relationships in and outside the home”, which was achieved through visual aids “detailing what healthy, safe and consensual relationships look like”.
Speaking on the release of the report, Rebecca Bauers, CQC’s director for people with a learning disability and autistic people, said: “We were pleased to find an extremely person-centred service focused on people’s individual needs and strengths, where staff had strong, positive relationships with the people they cared for.”
“Many people’s loved ones said the home is like a family, and people living there told us staff were kind and caring,” she added. Further praising staff’s person-centred care and good understanding of residents’ individual needs, following the precedent set by a “skilled leadership team”, she concluded: “Other service providers should look to see if there’s anything they can learn, and to promote improvements across the sector to support people to lead their best lives.”
“Norwood homes are like a family”
Speaking on the upgrading of the home’s rating by CQC, Norwood Chief Executive Naomi Dickson said: “I am thrilled that this outstanding home has been recognised as such by CQC. Norwood homes are like a family, full of love, life and laughter, and it’s so gratifying to hear from our residents’ loved ones that they share this view. I must pay tribute to our staff, led from the front by our extraordinary home manager Eugene, who routinely go above and beyond to provide individual care and support that fulfils the needs and wishes of the people they support in their home.”
“CQC also recognised the prominence that Jewish culture and values have in our homes and the care we provide and our staff across the organisation, who are committed to empowering people we support to be as independent as possible, treating them as equals, and ensuring that they are able to live meaningful lives of their own choosing.”
Find out more about our residential care homes.